B Speak up: My robot has caught a virus.
Mr Jiang is calling the robot shop. Work in groups of three and make a phone call talking about what kind of service you need.Use the conversation below as a model.
Woman 1:Hello! Can I help you?
Mr Jiang:Hello! I'd like to speak to the Customer Service Department.
Woman 1: Please hold and I'll put you through.
(5 seconds later)
Woman 2:Hello! This is the Customer Service Department. What can I do for you?
Mr Jiang:My robot has caught a virus and it has gone wrong.
Woman 2:I'm sorry to hear that. Would you like us to have it checked?
Mr Jiang:Yes, please. Thanks.
Woman 2:OK. Our robot engineer will contact you soon.
